t & c

Payment

Payment can be made either or by direct bank transfer or via PayPal – a quick, simple and safe means of payment.
Please note, you do not require a PayPal account in order to use this method – you can simply use your credit card!
Just follow the instructions as you check out.

Shipping

I will normally ship within 1 to 3 working days of cleared payment, and aim to ship next day by Royal Mail First Class Signed For.
If for some reason I am unable to ship within 3 days (e.g. a one-off item is on display at an exhibition, or a piece requires hallmarking before shipping), I will contact you right away to give you a shipping date and offer you the choice of a full and immediate refund if you do not want to wait.

I ship more expensive items by ‘Royal Mail Special Delivery (Next Working Day)’ or the nearest international equivalent for overseas orders. These fully insured methods also tend to be the speediest.

Important Note for customers outside the EU: You are responsible for payment of any local taxes and / or customs duties that may be due on delivery.

Returns

In all cases, you must contact me first before returning any item so we can discuss the best course of action.

Faulty, damaged or missing goods

I will refund or replace and of course refund your postage costs where applicable.

In the case of goods damaged / lost in transit, you must inform me immediately so that I may make a claim against the carrier.

If you change your mind

I am happy to accept returns (in perfect and unworn condition) for a replacement or refund within 7 days of receipt. However, they must be returned by a fully insured and track-able means of postage as you will assume all risk until I receive the goods.

You will be responsible for postage in both directions and all other costs involved in returning the goods, unless they are faulty or in some other way ‘not as described’.

For hygiene reasons, pierced earrings may not be returned unless faulty.

NB: Where an item is made to a specific size (e.g. rings) or otherwise customised there is no legal right to a refund unless faulty or ‘not as described’. Please contact me anyway as we may be able to come to a compromise – I want my customers to be happy!